Grievance Redressal
We are committed to providing the highest level of service to our customers. Your satisfaction is our priority.
Our Commitment to You
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details. Your satisfaction is our priority, and we are here to address any concerns you may have.
Important Notice
It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group and eliciting fees with the false promise of giving them loans. All are requested to be wary of such groups and their similar attempts. We would like to state that we do not charge any upfront fee against our loan. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.
Our Ethical Standards
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
Grievance Redressal Process
Level 1
Customer Support
Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.
Contact Information
Grievance Resolution Timeline
Level 2
Grievance Redressal Officer (GRO)
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. The GRO will respond within 7 business days.
Contact Information
Grievance Resolution Timeline
Level 3
Regulatory Authority
If you are not satisfied with the resolution provided at Level 2, you can approach the regulatory authority.
Contact Information
Grievance Resolution Timeline
Need Immediate Assistance?
Contact our customer support team directly for quick resolution of your concerns.